Lonely Planet Users

Welcome to CIBT, Lonely Planet's chosen provider of international travel documents. CIBT is the world's largest processor of international travel visas and passports. With over 30 offices in 8 countries, our 500 travel visa and passport specialists offer unmatched service to travellers worldwide.

CIBT travel visa and passport experts are available to provide support between 9:00am and 6:00pm Monday to Friday. CIBT staff is onsite to accept packages between 7:00am and 6:00pm.

Should you need assistance regarding your application contact the CIBT Customer Care Team 

Email lonelyplanetinfo@uk.cibt.com
You should receive a response to your questions within 30 minutes during normal business hours.

Phone 0844 800 4650
If you have questions or problems related to your application that have not been answered by our online information.

Where to send your documents

Please print your order confirmation and send it together with your supporting documents to:

CIBT
Parnell House, 25 Wilton Road
London
SW1V 1LW

Urgent Requests

Please send by Royal Mail Special Delivery Post only to:

CIBT (Urgent)
PO BOX 61744
London
SW1V 1US
 

Extended Hours: Priority 6 Service

Our Priority 6 service provides customers with an extended opportunity to submit their application beyond standard working hours. If your application reaches us between 6:00pm and 7:00pm, we will assess your application that evening without fail.  The Priority 6 Service ensures that your application is submitted to the embassy or consulate the next morning.  To learn more visit Priority 6 Service.