| CIBT is a service driven organisation, supplying passport and visa services to a diverse range of travellers. To maintain our competitive edge, we are committed to hire people with true customer focus and knowledge of the visa industry.
Our staff enjoy a range of non-contractual benefits from working at CIBT including free eye care vouchers, child care vouchers, annual flu jabs, employee referrals schemes, discounted rates for visa applications for themselves and their family/friends along with access to discounted travel opportunities.
We currently have the following vacancy:
Passport and Visa Consultant
We are in search of excellent problem solver who has excellent attention to detail to join our Specialist Processing Unit working as a Passport & Visa Consultant.
The role of Passport & Visa Consultant will include and you will be responsible for:
- Works on set timeframes as set by the client/consumer and ensure highly quality is adhered to
- Prepare submission by reviewing orders and assessing accuracy
- Create customer orders on in-house systems and manage accordingly
- Ensure all data forms are complete and up to date
- Proactively work to identify and communicate to customer any potential issues that would delay the required by date
- Handle all rejected embassy submissions by re-contacting customer and re-lodging work
- Provide a complete and well organised packet for submission to manifest/dispatch team
- Assist with billing and general queries by phone and email efficiently
- Keep self informed and educated on all changes in business that impact quality of service provided
- Work collaboratively with all internal teams to ensure smooth running of all processes
- Assist colleagues when necessary
- Answer basic billing questions and ensure all files are archived
Skills and Experience needed for the role of Passport & Visa Consultant:
- Must have a confident and smiling telephone manner
- Previous experience in visa processing essential
- Prior additional customer service, travel related or financial experience desirable
- Clear communication skills both written and orally
- Ability to work in a team environment
- A second language or to be multi-lingual would also be desirable
- A self-starter who shows initiative
- Computer literate with understanding of main Microsoft products
Ideally we are looking for a highly enthusiastic self starter who can start immediately.
This would suit someone with good attention to detail and first class customer service.
For an immediate telephone interview, please submit your CV including details of your current salary and why you believe you are suitable for this role to Recruitment.visa-processing@uk.cibt.com
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